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If you need further help, join the server’s Discord. Create a ticket in the #support channel for a staff member to help you out.
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Your computer is not recognizing the file as a Java file. Download the 64-bit Offline version of Java. You may also need to run the JarFixer from our website.
Your computer may block the connection if your client is stuck at 0% for several minutes with no response. Disable any active VPN and/or allow an exception through your firewall/antivirus and reboot your PC. For further technical information, follow the steps for a clean installation of BlissScape.
This likely means your cache is still loading, especially if it's your first time opening the client. Type ;;blackscreen in-game for information on how to check its loading progress. If you are on an Apple computer and the client has an unresponsive black screen, relaunch it from the BlissScape launcher while holding the "S" key to boot into Safe Mode.
Make sure you have the 64-bit Java version. If you only have the 32-bit version, the amount of memory Java can use is severely limited and your game will crash more frequently. If that does not remedy the issue, try putting your client in Safe Mode. There's an option in-game under the custom graphic settings, or you can alternatively reopen the client and hold the "S" key the whole time it loads up.
Navigate to [c:\Program Files\Java] and make sure that you have one folder titled JRE (Java Runtime Engine) and not JDK (Java Development Kit). If you have JDK, quit all Java programs and uninstall JDK from the Windows Settings → Apps & Features menu. Continue following the clean installation of BlissScape guide. Unfortunately, modern Apple computers are restricted to Safe Mode. For Linux support, message Pyro (@austintatious) on Discord.
Create a ticket in the #support channel on Discord. An admin will help you as soon as possible.
You should always keep a verified email for account security. If you really want to delete your email, create a ticket in the #support channel on Discord.
Your website account is not linked to the client. The username you chose for your website account is already taken in-game. You will have to choose a new username.